Season 2 Ep.4 - AI done right in organisations
In this episode of Empower Tech, Iyari Cevallos sits down with Luca Caruso, a seasoned digital transformation leader and Practice Manager at SoCo, an award-winning IT consultancy. Luca brings a wealth of experience in designing and delivering AI-driven solutions for government and commercial enterprises, offering a grounded perspective on how organisations can embrace AI effectively.
From starting small with practical use cases to building ethical frameworks that include everyone, Luca shares actionable insights for leaders and teams navigating the AI landscape. This episode is packed with strategies to make AI adoption sustainable, impactful, and human-centric.
Highlights of this episode include:
🔹 Starting Small, Scaling Smart: Why beginning with simple, repeatable processes (like automating invoice handling) sets the foundation for successful AI rollouts.
🔹 Human-in-the-Loop Automation: How to leverage AI agents to handle low-value tasks while keeping your team in control of high-value work.
🔹 Ethics in Action: Practical steps for setting up an AI ethics board to ensure inclusive, secure, and responsible AI adoption. 🔹 Leadership Mindset: Why leaders should focus on outcomes, not processes, and how to reverse-engineer AI solutions for maximum impact.
🔹 Overcoming AI Fear: Strategies to address employee concerns, build a culture of curiosity, and drive adoption through targeted training.
🔹 Data as the Foundation: Why modernising your data infrastructure is critical before diving into AI.
🔹 Top Tips for Empowerment: Luca’s advice for staying informed, starting small, and continuously optimising AI initiatives.
Whether you’re a tech leader, a business professional, or part of a team exploring AI, this episode offers a clear roadmap for harnessing AI’s potential without losing sight of what makes your organisation thrive - its people.